Coronavirus: COVID-19 Latest Updates and Guidance - Castle Vets Dorchester Skip to content

Coronavirus: COVID-19 Latest Updates and Guidance

Latest Update – Monday 11th January – 

Following recent guidance from the RCVS we will need to limit the work we are doing during lockdown. We will remain open for advice, online appointments and medication collection by appointment. Face to face appointments will only be available where essential animal health and welfare requires immediate treatment. Please use petsapp (download here) in the first instance to contact the practice. If your problem is urgent then telephone the normal number. Clients attending the practice will be expected to wait outside whilst we treat their pets , so with current weather conditions please drive or dress appropriately! Hopefully it goes without saying do not attend the practice if you gave coronavirus symptoms. Thank you for your patience, working together we can ensure the health of yourself, your pet and the practice team. 

Wednesday 6th January – 

Rest assured we will be here for you and your pet throughout the latest lockdown.

We continue to offer most services by appointment only including medication collections. We will be prioritising the care of sick pets so non urgent problems may be delayed. Please get in touch by phone or petsapp to arrange an appointment. If possible please use petsapp to order repeat medications, leaving phone lines free for the owners of sick pets. For now we will be keeping clients outdoors whilst we take your pet inside to be treated. When you arrive please ring our doorbell and speak with a member of the reception team, who will direct you further. Thank you for continuing to support the practice whilst we work together for the health of your pets.
Monday 28th September 2020 –

We are currently offering our full range of services in a socially distanced manner. Appointments may be made on our website, via PetsApp or by calling the clinic.

To aid social distancing, appointments are required for all visits to us, including medication collection.

When you have an appointment please wear a mask and come in to notify us of your arrival. Clients waiting to see the vet will wait in their car and then be notified when the vet is ready for them. You may be asked to wait in the waiting room during your visit whilst your pet receives treatment elsewhere. Thank you for your patience. Working together we can continue to give your pet the care they deserve, whilst protecting people visiting and working in the clinic.

Monday 3rd August 2020 –

From Monday 3rd August clients will be asked to come into the clinic after their vet consultation in order to make payment before leaving. Please follow the instructions on the door. There should be a maximum of  2 clients in the waiting room at any one time, if the waiting room is full, please wait outside until there is space. You must wear a suitable face covering before entering the clinic.

Medication and Food collections can also be paid for at the time of collection, but must still be arranged by appointment.

We are now open in Weymouth for medicine collection by appointment. We also have a limited number of appointments to see the vet available in the afternoon.

If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to coronavirus (fever, cough, sore throat, loss of smell or taste) we respectfully ask you not to visit the practice at this time. If your pet requires urgent assistance please call to discuss this with us.

To order medicines, make appointments and for general enquiries we please ask that you in the first instance try our app (free to download here). If you are unable to use this then please use the phone to get in touch. You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

Medicine collections are done in a socially distanced manner by placing on a table outside. To aid with this all collections are by appointment only and we usually ask you what car you will be driving, to help identify yourself when you arrive. We have collection slots available for Dorchester (Poundbury) and Weymouth branches.

When you arrive for your appointment please can you alert reception by ringing the doorbell and identifying yourself to the team. Please then wait outside or in your car until the vet comes to discuss your pet. At this time only pets are allowed in the building, owners must wait outside.

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