Coronavirus: COVID-19 Latest Updates and Guidance

Latest Update – Monday 11th January – 

Following recent guidance from the RCVS we will need to limit the work we are doing during lockdown. We will remain open for advice, online appointments and medication collection by appointment. Face to face appointments will only be available where essential animal health and welfare requires immediate treatment. Please use petsapp (download here) in the first instance to contact the practice. If your problem is urgent then telephone the normal number. Clients attending the practice will be expected to wait outside whilst we treat their pets , so with current weather conditions please drive or dress appropriately! Hopefully it goes without saying do not attend the practice if you gave coronavirus symptoms. Thank you for your patience, working together we can ensure the health of yourself, your pet and the practice team. 

Wednesday 6th January – 

Rest assured we will be here for you and your pet throughout the latest lockdown.

We continue to offer most services by appointment only including medication collections. We will be prioritising the care of sick pets so non urgent problems may be delayed. Please get in touch by phone or petsapp to arrange an appointment. If possible please use petsapp to order repeat medications, leaving phone lines free for the owners of sick pets. For now we will be keeping clients outdoors whilst we take your pet inside to be treated. When you arrive please ring our doorbell and speak with a member of the reception team, who will direct you further. Thank you for continuing to support the practice whilst we work together for the health of your pets.
Monday 28th September 2020 –

We are currently offering our full range of services in a socially distanced manner. Appointments may be made on our website, via PetsApp or by calling the clinic.

To aid social distancing, appointments are required for all visits to us, including medication collection.

When you have an appointment please wear a mask and come in to notify us of your arrival. Clients waiting to see the vet will wait in their car and then be notified when the vet is ready for them. You may be asked to wait in the waiting room during your visit whilst your pet receives treatment elsewhere. Thank you for your patience. Working together we can continue to give your pet the care they deserve, whilst protecting people visiting and working in the clinic.

Monday 3rd August 2020 –

From Monday 3rd August clients will be asked to come into the clinic after their vet consultation in order to make payment before leaving. Please follow the instructions on the door. There should be a maximum of  2 clients in the waiting room at any one time, if the waiting room is full, please wait outside until there is space. You must wear a suitable face covering before entering the clinic.

Medication and Food collections can also be paid for at the time of collection, but must still be arranged by appointment.

We are now open in Weymouth for medicine collection by appointment. We also have a limited number of appointments to see the vet available in the afternoon.

If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to coronavirus (fever, cough, sore throat, loss of smell or taste) we respectfully ask you not to visit the practice at this time. If your pet requires urgent assistance please call to discuss this with us.

To order medicines, make appointments and for general enquiries we please ask that you in the first instance try our app (free to download here). If you are unable to use this then please use the phone to get in touch. You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

Medicine collections are done in a socially distanced manner by placing on a table outside. To aid with this all collections are by appointment only and we usually ask you what car you will be driving, to help identify yourself when you arrive. We have collection slots available for Dorchester (Poundbury) and Weymouth branches.

When you arrive for your appointment please can you alert reception by ringing the doorbell and identifying yourself to the team. Please then wait outside or in your car until the vet comes to discuss your pet. At this time only pets are allowed in the building, owners must wait outside.

COVID-19 Announcement

Here at Castle Vets, we are taking the Covid-19 (Coronavirus) virus very seriously and we have continued to provide service throughout the lockdown. Please be assured we will find a way of looking after your pet no matter what changes we face!

We realise that this is a worrying time for all our clients, and we ask that you help us reduce the risk to our visitors and the practice so that we can continue to care for your pets.

If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to coronavirus (fever, cough, sore throat, loss of smell or taste) we respectfully ask you not to visit the practice at this time. If your pet requires urgent assistance please call to discuss this with us.

To order medicines, make appointments and for general enquiries we please ask that you in the first instance try our app (free to download here). If you are unable to use this then please use info@castlevets.co.uk to get in touch. Please leave the phone line free for emergencies. You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

Medicine collections are done in a socially distanced manner by placing on a table outside. To aid with this all collections are by appointment only and we usually ask you what car you will be driving, to help identify yourself when you arrive. We have collection slots available for Dorchester (Poundbury) and Weymouth branches.

For consultations and operations, we are currently working from just our Poundbury branch. When you arrive for your appointment please can you alert reception through the window then wait outside or in your car until the vet comes to discuss your pet. At this time only pets are allowed in the building, owners must wait outside.

Payment is made over the phone by card or via our app. 

It’s possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether an appointment is necessary please do contact us via our app (preferably) or by email.

Live chat and vet video consultations

We are proud to announce that thanks to our various wonderful technology partners we have rolled out our text-based chat app.

You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

We think this will be an essential addition to our ongoing service through these difficult times and in the future.

The Weymouth practice will be closed until further notice

Sadly due to dwindling staff levels, we have taken the tough decision to close the Weymouth branch for the foreseeable future.
The Weymouth phones will be answered remotely during what would be it’s normal opening hours.

Medicines can be ordered and collected from Poundbury and we will also be offering home delivery of medicines from next week.

In the meantime our Dorchester branch will be open for appointments, operations and medicine collection from 8 am until 7.30 pm every day next week.

Phones and PetsApp will be answered in Dorchester 8am to 6pm Monday to Friday.

Outside these hours clients can book appointments online and we will run our usual emergency service.

Christmas & New Year Opening Hours

Dorchester

Christmas Eve8am – 4pm

Christmas DayClosed – Emergencies only

Boxing DayClosed – Emergencies only

Fri 27th DecNormal opening hours

Sat 28th DecNormal opening hours

Sun 29th DecNormal opening hours

Mon 30th DecNormal opening hours

New Year’s Eve8am – 4pm

New Year’s DayClosed – Emergencies only

Thurs 2nd JanNormal opening hours

Weymouth

Christmas Eve10.30am – 1pm

Christmas DayClosed – Emergencies only

Boxing DayClosed – Emergencies only

Fri 27th DecNormal opening hours

Sat 28th DecClosed – Open in Dorchester

Sun 29th DecClosed – Open in Dorchester

Mon 30th DecNormal opening hours

New Year’s Eve10.30am – 1pm

New Year’s DayClosed – Emergencies only

Thurs 2nd JanNormal opening hours