Here at Castle Vets, we are taking the Covid-19 (Coronavirus) virus very seriously, but whatever happens please be assured we will find a way of looking after your pet!
We realise that this is a worrying time for all our clients, and we ask that you help us reduce the risk to our visitors and the practice so that we can continue to care for your pets.
If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to coronavirus (fever, cough, sore throat) we respectfully ask you not to visit the practice at this time. If your pet requires urgent assistance please call to discuss this with us.
When you do visit the practice, frequent hand washing is one of the most effective measures we can all take to protect ourselves and each other. Please do ask if you wish to wash your hands and please don’t be offended if we ask you to do so.
As you are all aware we can get pretty busy at times. In order to reduce any overcrowding please only allow your pet to bring one owner along to their appointment!
When you arrive for your appointment please can you alert reception then wait outside or in your car until the vet calls you in. We are now operating a queuing system, so we ask that there are only 2 people in the waiting room at any one time. For this reason, you may be asked to wait outside when collecting medicines.
It’s possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether a visit is necessary please call us to discuss. Furthermore, we are bringing forward our planning introduction of video consulting.
As the current situation is a rapidly changing one we will keep you updated with any changes as they occur, thank you for your patience during this time.