The Weymouth practice will be closed until further notice

Sadly due to dwindling staff levels, we have taken the tough decision to close the Weymouth branch for the foreseeable future.
The Weymouth phones will be answered remotely during what would be it’s normal opening hours.

Medicines can be ordered and collected from Poundbury and we will also be offering home delivery of medicines from next week.

In the meantime our Dorchester branch will be open for appointments, operations and medicine collection from 8 am until 7.30 pm every day next week.

Phones and PetsApp will be answered in Dorchester 8am to 6pm Monday to Friday.

Outside these hours clients can book appointments online and we will run our usual emergency service.

COVID-19 Announcement

Here at Castle Vets, we are taking the Covid-19 (Coronavirus) virus very seriously, but whatever happens please be assured we will find a way of looking after your pet!

We realise that this is a worrying time for all our clients, and we ask that you help us reduce the risk to our visitors and the practice so that we can continue to care for your pets.

If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to coronavirus (fever, cough, sore throat) we respectfully ask you not to visit the practice at this time. If your pet requires urgent assistance please call to discuss this with us.

When you do visit the practice, frequent hand washing is one of the most effective measures we can all take to protect ourselves and each other. Please do ask if you wish to wash your hands and please don’t be offended if we ask you to do so.

As you are all aware we can get pretty busy at times. In order to reduce any overcrowding please only allow your pet to bring one owner along to their appointment!

When you arrive for your appointment please can you alert reception then wait outside or in your car until the vet calls you in. We are now operating a queuing system, so we ask that there are only 2 people in the waiting room at any one time. For this reason, you may be asked to wait outside when collecting medicines.

It’s possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether a visit is necessary please call us to discuss. Furthermore, we are bringing forward our planning introduction of video consulting.

As the current situation is a rapidly changing one we will keep you updated with any changes as they occur, thank you for your patience during this time.

Live chat and vet video consultations

We are proud to announce that thanks to our various wonderful technology partners we have rolled out our text-based chat app.

You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

We think this will be an essential addition to our ongoing service through these difficult times and in the future.

Christmas & New Year Opening Hours

Dorchester

Christmas Eve8am – 4pm

Christmas DayClosed – Emergencies only

Boxing DayClosed – Emergencies only

Fri 27th DecNormal opening hours

Sat 28th DecNormal opening hours

Sun 29th DecNormal opening hours

Mon 30th DecNormal opening hours

New Year’s Eve8am – 4pm

New Year’s DayClosed – Emergencies only

Thurs 2nd JanNormal opening hours

Weymouth

Christmas Eve10.30am – 1pm

Christmas DayClosed – Emergencies only

Boxing DayClosed – Emergencies only

Fri 27th DecNormal opening hours

Sat 28th DecClosed – Open in Dorchester

Sun 29th DecClosed – Open in Dorchester

Mon 30th DecNormal opening hours

New Year’s Eve10.30am – 1pm

New Year’s DayClosed – Emergencies only

Thurs 2nd JanNormal opening hours