Coronavirus: COVID-19 Update

We are now open in Weymouth for medicine collection by appointment. We also have a limited number of appointments to see the vet available in the afternoon.

If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to coronavirus (fever, cough, sore throat, loss of smell or taste) we respectfully ask you not to visit the practice at this time. If your pet requires urgent assistance please call to discuss this with us.

To order medicines, make appointments and for general enquiries we please ask that you in the first instance try our app (free to download here). If you are unable to use this then please use the phone to get in touch. You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

Medicine collections are done in a socially distanced manner by placing on a table outside. To aid with this all collections are by appointment only and we usually ask you what car you will be driving, to help identify yourself when you arrive. We have collection slots available for Dorchester (Poundbury) and Weymouth branches.

When you arrive for your appointment please can you alert reception by ringing the doorbell and identifying yourself to the team. Please then wait outside or in your car until the vet comes to discuss your pet. At this time only pets are allowed in the building, owners must wait outside.

Payment is made over the phone by card or via our app.

COVID-19 Announcement

Here at Castle Vets, we are taking the Covid-19 (Coronavirus) virus very seriously and we have continued to provide service throughout the lockdown. Please be assured we will find a way of looking after your pet no matter what changes we face!

We realise that this is a worrying time for all our clients, and we ask that you help us reduce the risk to our visitors and the practice so that we can continue to care for your pets.

If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to coronavirus (fever, cough, sore throat, loss of smell or taste) we respectfully ask you not to visit the practice at this time. If your pet requires urgent assistance please call to discuss this with us.

To order medicines, make appointments and for general enquiries we please ask that you in the first instance try our app (free to download here). If you are unable to use this then please use info@castlevets.co.uk to get in touch. Please leave the phone line free for emergencies. You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

Medicine collections are done in a socially distanced manner by placing on a table outside. To aid with this all collections are by appointment only and we usually ask you what car you will be driving, to help identify yourself when you arrive. We have collection slots available for Dorchester (Poundbury) and Weymouth branches.

For consultations and operations, we are currently working from just our Poundbury branch. When you arrive for your appointment please can you alert reception through the window then wait outside or in your car until the vet comes to discuss your pet. At this time only pets are allowed in the building, owners must wait outside.

Payment is made over the phone by card or via our app. 

It’s possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether an appointment is necessary please do contact us via our app (preferably) or by email.

Live chat and vet video consultations

We are proud to announce that thanks to our various wonderful technology partners we have rolled out our text-based chat app.

You can use the app to talk to our team about general enquiries, for making medication requests and for booking appointments. We also have the ability to provide video consultations when needed.

We think this will be an essential addition to our ongoing service through these difficult times and in the future.

The Weymouth practice will be closed until further notice

Sadly due to dwindling staff levels, we have taken the tough decision to close the Weymouth branch for the foreseeable future.
The Weymouth phones will be answered remotely during what would be it’s normal opening hours.

Medicines can be ordered and collected from Poundbury and we will also be offering home delivery of medicines from next week.

In the meantime our Dorchester branch will be open for appointments, operations and medicine collection from 8 am until 7.30 pm every day next week.

Phones and PetsApp will be answered in Dorchester 8am to 6pm Monday to Friday.

Outside these hours clients can book appointments online and we will run our usual emergency service.

Christmas & New Year Opening Hours

Dorchester

Christmas Eve8am – 4pm

Christmas DayClosed – Emergencies only

Boxing DayClosed – Emergencies only

Fri 27th DecNormal opening hours

Sat 28th DecNormal opening hours

Sun 29th DecNormal opening hours

Mon 30th DecNormal opening hours

New Year’s Eve8am – 4pm

New Year’s DayClosed – Emergencies only

Thurs 2nd JanNormal opening hours

Weymouth

Christmas Eve10.30am – 1pm

Christmas DayClosed – Emergencies only

Boxing DayClosed – Emergencies only

Fri 27th DecNormal opening hours

Sat 28th DecClosed – Open in Dorchester

Sun 29th DecClosed – Open in Dorchester

Mon 30th DecNormal opening hours

New Year’s Eve10.30am – 1pm

New Year’s DayClosed – Emergencies only

Thurs 2nd JanNormal opening hours

Castle Vets have partnered with Virtual Veterinary Specialists!

Castle Vets have partnered with Virtual Veterinary Specialists, a team of world-class specialists who work alongside our excellent veterinary team here at Castle Vets to achieve the best possible outcomes for your beloved pet.

So if we feel that your pet would benefit from being examined by a specialist for a more complex health issue, we can now use cutting edge technology to enable us to work together with the specialist to examine and treat your pet, here at Castle Vets.

This option is not only very convenient for you as there is no need to travel or take time off of work, but it is also much less stressful for your pet as they remain in the familiar environment of our practice with our caring veterinary team.  And you can rest assured that your beloved pet has received the best possible veterinary care all under one roof, here at Castle Vets!

Mitral Valve Disease (MVD) in Dogs

Does your dog have a big heart?

We should check it’s the right kind!

Here at Castle Vets we are launching a campaign to get as many dogs as possible diagnosed and staged with their heart disease because it can make a real difference to the outcome.

There are different types of heart disease but one of the most common causes of a murmur is Mitral Valve Disease (MVD).

What is Mitral Valve disease in dogs?

Mitral Valve Disease, Canine Myxomatous, or MVD, is a condition that primarily affects small to medium sized dogs, although it can affect any size dog. Degenerative changes thicken the valve in the heart, causing it to leak. When the disease progresses, the heart enlarges. This can eventually lead to heart failure.

Not all dogs with MVD will go into heart failure. Dogs with MVD who do go into heart failure are normally those with an enlarged heart. Usually dogs with both MVD and an enlarged heart will develop heart failure within 1-2 years.

There are certain breeds that are known to be likely to develop this condition, such as; Cavalier King Charles Spaniels and Dachschunds. Although the genetics are being investigated, the disease is very common in small breed dogs as they age.

Dogs with MVD and an enlarged heart have been shown to stay outwardly healthy for longer and live longer with treatment. This is why it is important to check your dog’s heart so that treatment can be started at the right time to delay the onset of heart failure and keep them happy and healthy for as long as possible.

What can I do about MVD?

Here at Castle Vets, we have partnered with Virtual Veterinary Specialists to offer a Mitral Valve Screening ultrasound scan with a Specialist Cardiologist. Find out more about Virtual Veterinary Specialists here

Get £50 off an MVD Screening with a Specialist Cardiologist

For October and November we can offer MVD Screening for just £250. (Usually £300)
The scan will assess the severity of the heart disease and whether the heart is enlarged. If indicated then medicine can be prescribed to slow the progression of the disease.

Call the surgery to book an MVD Screening today
Simply call the surgery to book a Mitral Valve Screening Ultrasound appointment today and we can keep your dog happy and healthy for as long as possible.

Dorchester: 01305 267083 Weymouth: 01305 813303
LIMITED OFFER!

If you would like further information on Mitral Valve Disease then we recommend taking a look at http://bit.ly/beatdogheartdisease